Customer Experience Manager
- Have an understanding of contract negotiation, terminology, and adherence
- Have some familiarity with crypto/web3 or NFTs
- Have a deep understanding of KPIs, metrics, and key levers to drive each
- Have financial acumen and a robust practice with quantitative analysis using contact center platforms and reporting platforms (Excel, Zendesk)
- Have experience leading internal and outsourced/co-sourced teams
- Have a working knowledge of geopolitics that could influence broad remote teams
- 3-5 years of experience working in Customer Experience, preferably with a BPO provider
- You should be passionate about CX
- You should be a leader internally and externally (with the ability to manage up and down)
- You should be an owner and be comfortable making decisions/recommendations
- You should be a connector and strive to create connections between internal and external team members
- You should be a driver of performance with high standards for excellence
- You should be curious and comfortable innovating to solve problems
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