Customer Experience Manager

OpenSea

Remote - US Remote

Full time

Customer Service

Nov 4

Responsibilities

  • Have an understanding of contract negotiation, terminology, and adherence
  • Have some familiarity with crypto/web3 or NFTs
  • Have a deep understanding of KPIs, metrics, and key levers to drive each
  • Have financial acumen and a robust practice with quantitative analysis using contact center platforms and reporting platforms (Excel, Zendesk)
  • Have experience leading internal and outsourced/co-sourced teams
  • Have a working knowledge of geopolitics that could influence broad remote teams

Desired Experience

  • 3-5 years of experience working in Customer Experience, preferably with a BPO provider
  • You should be passionate about CX
  • You should be a leader internally and externally (with the ability to manage up and down)
  • You should be an owner and be comfortable making decisions/recommendations
  • You should be a connector and strive to create connections between internal and external team members
  • You should be a driver of performance with high standards for excellence
  • You should be curious and comfortable innovating to solve problems


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OpenSea

The largest NFT marketplace. Buy, sell, & discover the internet of goods.

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