Web3 Head of Customer Success

Ankr

Remote - EU, US Remote

Full time

Customer Service

Nov 16

We are looking for a Head of Customer Success who can deliver value and impact to optimize the customer experience from onboarding, and adoption to retention and growth. This leader is a results-driven and experienced Head of Customer Success who will be responsible for leading a team of talented Success folks with the goal to accelerate growth and retain our most important customers.  

 

This individual is passionate and motivated by the idea of selling a disruptive technology solution in the web3 space and implementing a success plan to retain and grow revenue long-term. Core responsibilities will include building a plan and team to drive an innovative approach of success and account management that becomes an extension of our product. Our ideal candidate will have a proven track record of success in the developer/ infrastructure space and is familiar with blockchain technologies. 

What You'll Do

  • Develop and design customer journeys and plans that support a customer's long-term growth with Ankr
  • Partner with Sales on creating success plans for customers after the sale is complete.
  • Work proactively with our customers to identify churn risks and growth opportunities. 
  • Own the onboarding, adoption, retention, and growth strategy behind our most important customers. 
  • Set up regular meetings with top customers to understand feedback and how we can continue to work closer with them long term. 
  • Set individual success targets with the success team.

What You'll Bring

  • At least 3-5 years managing a Customer Success team. 
  • Demonstrated experience leading CS teams in a SasS model or Enterprise software.
  • Exemplary communication skills, leadership skills, and analytical skills.
  • Proven track record of CS success.
  • Experience building success plans for different verticals of customers. 
  • Experience partnering with other organizations such as sales, finance, and support to constantly support our customers with a focus on growth and retention.
  • Ability to share the vision, understand and define requirements, design practical solutions, develop supporting. business cases and implement solutions for prospects and partners.

Bonus

  • You have been part of an early/mid stage start-up before.
  • You have experience in web3 or are passionate about learning more.


Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Ankr

Build any web3 app with a full suite of developer tools.

{{notification.msg}}