Web3 Head of Customer Success


Remote - EU, US Remote

Full time

Customer Service

Nov 16

We are looking for a Head of Customer Success who can deliver value and impact to optimize the customer experience from onboarding, and adoption to retention and growth. This leader is a results-driven and experienced Head of Customer Success who will be responsible for leading a team of talented Success folks with the goal to accelerate growth and retain our most important customers.  


This individual is passionate and motivated by the idea of selling a disruptive technology solution in the web3 space and implementing a success plan to retain and grow revenue long-term. Core responsibilities will include building a plan and team to drive an innovative approach of success and account management that becomes an extension of our product. Our ideal candidate will have a proven track record of success in the developer/ infrastructure space and is familiar with blockchain technologies. 

What You'll Do

  • Develop and design customer journeys and plans that support a customer's long-term growth with Ankr
  • Partner with Sales on creating success plans for customers after the sale is complete.
  • Work proactively with our customers to identify churn risks and growth opportunities. 
  • Own the onboarding, adoption, retention, and growth strategy behind our most important customers. 
  • Set up regular meetings with top customers to understand feedback and how we can continue to work closer with them long term. 
  • Set individual success targets with the success team.

What You'll Bring

  • At least 3-5 years managing a Customer Success team. 
  • Demonstrated experience leading CS teams in a SasS model or Enterprise software.
  • Exemplary communication skills, leadership skills, and analytical skills.
  • Proven track record of CS success.
  • Experience building success plans for different verticals of customers. 
  • Experience partnering with other organizations such as sales, finance, and support to constantly support our customers with a focus on growth and retention.
  • Ability to share the vision, understand and define requirements, design practical solutions, develop supporting. business cases and implement solutions for prospects and partners.


  • You have been part of an early/mid stage start-up before.
  • You have experience in web3 or are passionate about learning more.

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